Frequently Asked Questions
Which Rooms have a TV and do they come with a licence?
Is there a supermarket nearby?
How do I connect to the internet?
You can connect via Wi-Fi or a Cat 5 patch cable – if you don’t have one, speak with Reception and they’ll be able to help.
To contact ASK4 with pre-arrival queries or assistance when you move in, visit their website or call the support team on 0114 303 3232. Alternatively, text ‘help me’ to 07797 800 545 to receive a call back or email [email protected].
Where can I do my laundry?
What is in my room?
What is in my kitchen?
Kitchens come equipped with a combi oven/microwave, hob, fridge with freezer compartment, dishwasher and breakfast bar/stool. You will need to provide your own crockery and cooking utensils or purchase a kitchen pack from UniKitOut prior to coming to University.
Can I personalise my room?
Is there a medical centre nearby?
Is the Hive safe and secure?
Is there always a member of staff available?
Am I allowed to have guests?
Can I smoke in the accommodation?
No. Smoking or Vaping is not permitted in any area within The Hive. You can smoke/vape outside the accommodation in designated areas.
Is there a curfew?
Do you offer any other services?
HPS: Specialist student cleaning company who offer a variety of different cleaning services, including weekly servicing and end of tenancy cleans.
Pinglocker: Operate a ‘concierge’ service in London, including guest beds, dry cleaning, storage, removals and airport transfers.
Unikitout: Offer a variety of different kitchen and bedding packs for students, along with stationary and cleaning products. Packs can be ordered so it’s ready for when you arrive onsite to check in. Quote HOST17 to receive a 10% discount
BA Airport Transfers: Book in advance your airport transfers to our London sites.
How do I cancel a booking?
If you cancel your contract before the contract begins, or you want to cancel and move out early, you will be subject to our cancellation terms and charges.